What is the email gateway feature?
This feature allows GRX to send certain emails to your third parties using your specified email address and domain.
How does it work?
What do I need to do?
Provide a domain, a sending address, and authorization for us to send email on your behalf.
Perform an update to your DKIM record with the provided information and ensure that your DMARC meets the minimum requirements outlined in your setup instructions.
How can I enroll?
Request this feature through your CSM.
How can I unenroll?
Request that the feature be removed through your CSM.
Can I customize the messages or cadence?
Not currently; this is a future enhancement under consideration.
Can I see what was sent?
Not currently; this is a future enhancement under consideration.
Required Customer Steps:
- Provide send from email address: ie no-reply@customerdomain.com
- Provide domain for sending: customerdomain.com
- Perform the following steps:
DKIM
DKIM is a DNS-based email authentication mechanism that helps Mandrill more effectively send mail on your behalf by allowing receivers to verify that we have permission to send your email.
To Enable DKIM:
Create two **CNAME** records:
- `mte1._domainkey.yourdomain.com` → `dkim1.mandrillapp.com`
- `mte2._domainkey.yourdomain.com` → `dkim2.mandrillapp.com`
DMARC
A DMARC policy is an authentication protocol that can be added to your domain to help protect against fraud and increase deliverability. Beginning in 2024, Mandrill requires a minimum DMARC policy of "v=DMARC1; p=none" to be added to any sending domain. Read more about additional configurations available at dmarc.org.
To Enable DMARC:
Create and save a TXT record in your DNS with a host of _dmarc.yourdomain.com* and a value of v=DMARC1; p=none
- Provide email inside of customer domain to send Authorize access email and authorize the request
Below is the list of Exchange Platform Emails that are sent with the Email Gateway feature.
· Claim Company
· New User Created
· Share or Request: Received
· Share or Request: Approved or Denied
· Share or Request: Delivered
· Share or Request: Revoke
· Share or Request: Cancel
· Assessment Submitted: Success, Next Steps
The entire list of Exchange Platform Emails is documented here.