Overview
This article explains when and why the Claim Company link appears on third-party profile pages, how to determine its visibility, and how to troubleshoot if the link is missing.
What Is the Claim Company Link?
The Claim Company link allows customers to assist a third-party company with claiming their company after at least one customer request has been received but is not yet registered. This link appears in the company name header on the profile page.
When the Link Is Visible
The Claim Company link will appear only when:
- The company has at least one active customer request, and
- The company is not yet claimed.
In this state:
- The link is active and can be copied/pasted.
- All customers with that company in their portfolio will see the link.
When the Link Is Not Visible
If the Claim Company link is not visible in the company header, it means:
- The company is already claimed, or
- The company is unclaimed but has no active customer requests.
How to Confirm Claim Status
Use the Firmographics tab to check the company’s registration status:
Unregistered Status
- If the company card shows a red “Unregistered” chip:
- The company is not claimed.
- There are no active requests.
- Once a request is placed, the claim link will appear.
Registered Status
- If the red chip is not present:
- The company is already claimed.
- The claim link will not appear.
Troubleshooting Steps
If you're not seeing the Claim Company link:
- Check the Firmographics tab for the company’s registration status.
- Confirm whether a customer request has been placed.
- Verify if the company is already claimed.